Refund policy

Can I exchange my order and/or return my order?

• Due to the nature of the product and ensuring sanitary precautions, ALL SALES ARE FINAL!
• Please be sure to double check your order thoroughly prior to submitting your order. Please note, orders are processed immediately after purchase. Feel free to contact us via email at info@lizpcollection.com if any adjustments are required within 2 hours of submitting order. 
• Returns and/or exchanges can only be made under the condition of an error made by Liz P Collection. 
• Liz P Collection will NOT accept defective wigs that have a cut lace, once lace is cut adjustments can NOT be made and sale is completely final.
• Please contact us within 48 hours if you encounter an issue with your product using our email address info@lizpcollection.com. We are here to serve all of our clients, and will ensure to respond to your email within 24 hours.
• Please feel free to email us anytime at info@lizpcollection.com. We will respond to your email within 24 hours.

• Liz P Collection is not liable for lost and/or stolen packages, once package is shipped client is held liable for order. If a package is not delivered to a client, Liz P Collection will not provide a refund to client.
• Liz P Collection wants all of our customers to have the greatest delivery experience possible, thus we are not responsible for any lost or stolen products. If there are any problems with delivery, we can help consumers contact the courier. Clients may also contact the courier using their tracking number to file a claim.

How do I contact you?

• Please feel free to email us anytime at info@lizpcollection.com. We will respond to your email within 24 hours.

The carrier lost my package, what do I do?

• Liz P Collection LLC is not responsible for packages lost or stolen during shipment. If there is an issue, please contact the carrier with your tracking number to file a claim. All packages are sent with signature confirmation. We cannot and are unable to file a claim for an item that was sent to you in your name.

I’m having trouble placing an order, can you help me?

• Yes, clients have the option to send a message through our website or send an email directly to info@lizpcollection.com for assistance, with a respond time of up to 24 hours.